FAQ

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 business days processing time for your order to ship out. Average shipping times are 15-21 days. We ensure each order is hand-packed and fulfilled with upmost care.

Tracking numbers will be updated 5-7 days after your order has been SHIPPED. If you don't have a tracking number after 10 business days please email us at support@winterdoc.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please Note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled an incorrect address, simply reply to your order conformation email and confirm. Alternatively send us an email at support@winterdoc.com and remember to include your name, order email and order number.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your adventure memorable! Please send us an email to support@winterdoc.com and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.